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murrangadmin's avatar
murrangadmin
User
3 years ago
Solved

BPAY Reference Numbers Don't Match

Hi! I am using the automated BPAY service as part of invoicing. When my clients go to pay (by clicking through the links on their invoice  - i.e. Click here to view, and then Pay Now) they get the c...
  • murrangadmin's avatar
    murrangadmin
    3 years ago

    I just got advised from MYOB that if a client opens up the invoice via the links provided in the invoice it will generate a new Reference # when they go to pay. Each time someone does this, such as on a new browser, a new Ref# will be generated! Very confusing for the customer, but at least now we know what is happening. Thanks MYOB team.

murrangadmin's avatar
murrangadmin
User
3 years ago

I just got advised from MYOB that if a client opens up the invoice via the links provided in the invoice it will generate a new Reference # when they go to pay. Each time someone does this, such as on a new browser, a new Ref# will be generated! Very confusing for the customer, but at least now we know what is happening. Thanks MYOB team.