Solved
Customer overpayment
Hi I have a customer who paid 3 invoices in one bulk amount. He overpaid. For example: Invoice 1: $9783.18 Invoice 2: $167.40 Invoice 3: $1207.80 Total Amount due: $11 158.38. T...
Hi MJ7
In this case, please record the invoice payments manually - receive the exact invoice amounts for 2 of the invoices, then record all the remaining amount to the 3rd invoice, which will result a customer return created automatically for the overpayment. Then you can go to Sales > Customer returns to refund this overpayment.
After that, you shall be able to match the bank transaction of $12636.14 to the 3 invoice payments, and the refund bank transaction to the customer refund transaction as well.
