Forum Discussion

MJ7's avatar
MJ7
Experienced Cover User
4 years ago

Customer overpayment

Hi   I have a customer who paid 3 invoices in one bulk amount.  He overpaid.  For example:   Invoice 1:  $9783.18 Invoice 2:  $167.40 Invoice 3:  $1207.80 Total Amount due:  $11 158.38. T...
  • CloverQ's avatar
    CloverQ
    4 years ago

    Hi MJ7 

     

    In this case, please record the invoice payments manually - receive the exact invoice amounts for 2 of the invoices, then record all the remaining amount to the 3rd invoice, which will result a customer return created automatically for the overpayment. Then you can go to Sales > Customer returns to refund this overpayment.

     

    After that, you shall be able to match the bank transaction of $12636.14 to the 3 invoice payments, and the refund bank transaction to the customer refund transaction as well. 

CloverQ's avatar
CloverQ
Former Staff
4 years ago

Hi MJ7 

 

In this case, please record the invoice payments manually - receive the exact invoice amounts for 2 of the invoices, then record all the remaining amount to the 3rd invoice, which will result a customer return created automatically for the overpayment. Then you can go to Sales > Customer returns to refund this overpayment.

 

After that, you shall be able to match the bank transaction of $12636.14 to the 3 invoice payments, and the refund bank transaction to the customer refund transaction as well. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.