Forum Discussion

Contributing Partner

2 years ago

Single Touch Payroll 403 Forbidden error when sending to ATO

Hi, A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below. I saw some other issues related to AccountEdge where the STP c...

Bridie_M_MYOB
2 years ago
Hi Andrew,

Thank you for your post,

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired.

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

Contributing Partner

Hi Bridie,

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

Kind regards,

Andrew

MYOB Moderator

2 years ago

Hi, AndrewAiello

Thanks for updating us about this.

We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

Best regards,

Doreen

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