Forum Discussion

RichardT's avatar
RichardT
Contributing User
5 years ago
Solved

Bank Feeds not matching transactions

Hello,   I can't seem to be able to match transactions that I have earlier entered into MYOB with the amounts in the bank feed. When I go "Find" it doesn't show up eventhough all details are correc...
  • Shella_A's avatar
    Shella_A
    12 months ago

    Hi Domster,

     

    I get that it's annoying when invoices don't show up in the receive payment window, even though they're still due in the debtor's ledger. This could be due to several reasons, like an issue with the invoice layout or how they were made. I suggest you take a look at this related Community Forum post about received payments. This might help you fix the problem.

     

     

    Let me know how you'd go on this and if you require further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

AndrewAiello's avatar
AndrewAiello
Contributing Partner
2 years ago

Hi Bridie,

 

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

 

Kind regards,

 

Andrew

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, AndrewAiello 

 

Thanks for updating us about this. 

 

We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

 

Best regards,

Doreen

  • andrea_wr's avatar
    andrea_wr
    5 years ago

    Hi Steven,

     

    Unticking the transaction in the Reconcile Accounts list fixed the issue.

     

    Thank you! 

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Touch Payroll 403 Forbidden error when sending to ATO","id":"message:821394","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:246030"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:EXOBus"},"conversation":{"__ref":"Conversation:conversation:821394"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:821394"},"body@stripHtml({\"truncateLength\":200})":" Hi,   A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.   I saw some other issues related to AccountEdge where the STP c...","body@stringLength":"548","rawBody":"

Hi,

 

A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.

 

I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?

 

What would you recommend to solve this issue? If you need more information, where would you suggest I look?

 

Kind regards,

 

Andrew

 

","kudosSumWeight":0,"postTime":"2023-06-26T12:48:07.870+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:821394_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":810},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:821394":{"__typename":"Conversation","id":"conversation:821394","solved":true,"topic":{"__ref":"ForumTopicMessage:message:821394"},"lastPostingActivityTime":"2023-08-10T10:49:43.477+10:00","lastPostTime":"2023-08-10T10:49:43.477+10:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:821394":{"__typename":"ModerationData","id":"moderation_data:821394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:821394_1":{"__typename":"Revision","id":"revision:821394_1","lastEditTime":"2023-06-26T12:48:07.870+10:00"},"ForumReplyMessage:message:830298":{"__typename":"ForumReplyMessage","id":"message:830298","conversation":{"__ref":"Conversation:conversation:821394"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":830298,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:EXOBus"},"subject":"Re: Single Touch Payroll 403 Forbidden error when sending to ATO","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:830298"},"parent":{"__ref":"ForumReplyMessage:message:821687"},"body":"

Hi, AndrewAiello 

\n

 

\n

Thanks for updating us about this. 

\n

 

\n

We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

","body@stringLength":"621","rawBody":"

Hi,  

\n

 

\n

Thanks for updating us about this. 

\n

 

\n

We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-10T10:49:43.477+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:830298_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":632},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744735303897":{"__typename":"CachedAsset","id":"theme:customTheme1-1744735303897","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Andrew, 

\n

 

\n

Thank you for your post, 

\n

 

\n

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired. 

\n

 

\n

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles 

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

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Hi Bridie,

 

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

 

Kind regards,

 

Andrew

","body@stringLength":"201","rawBody":"

Hi Bridie,

 

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

 

Kind regards,

 

Andrew

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