Forum Discussion

Malcolm_Corben's avatar
Malcolm_Corben
Contributing Cover User
7 months ago

MYOB Assist

Hi, I have 1 email login for access to 4 different businesses/datafiles. 2 of the files are under 1 subscription, and 2 under another.

I can acces the files under 1 subscription, but not the other.  How do I get both subscrptions to work.  I've deleted the app, and reinstalled...restarted the phone, all the normal things you would try.

It looks like a permissions issue, but I am the  admin user on all 4 files.

Any suggestions?

1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    7 months ago

    Hey Malcolm_Corben​ 

    We've posted a breakdown of how the user permissions work in MYOB AccountRight and MYOB Business when using the MYOB Assist app, check it out here. 

    If you continue to experience an issue, please jump on our live chat via the virtual assistant MOCA, or log a support ticket in MyAccount so we can take a deeper look into it for you. 

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