Forum Discussion

Dlmad's avatar
Dlmad
Experienced Cover User
4 months ago
Solved

MYOB assist

Hi MYOB Team,

I have many clients using MYOB and the capture app was perfect.  Now this new myob assist has changed things.  if logged in your software why do we need to logg into the app everytime just to take a photo of a receipt.  why is it that this cant be linked?????? 

i dont have time to be contiuously logging into an app just to take a photo of a receipt.  I can guarantee you - my clients will NOT be using their phone to access MYOB they just want to capture a receipt aka the capture app - thats why my client have me as their BAS agent so i do the work all they want is the ability to give me the information. BY THE WAY  QUALITY OF THE PHOTO IS DISGUSTING!!!!!  I have a new phone so no excuses for blaming the phone.  Please give us the option....

  • PrueMYOB's avatar
    PrueMYOB
    2 months ago

    Hi Dlmad​, we have an update that should help here.  Now anyone who has access to the MYOB Business file can use the MYOB Assist app to take a photo and upload a receipt or bill.  To learn more about the roles that can be assigned and what each can do - jump in here: Manage users

2 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi Dlmad,

     

    Totally, hear you. On the sign-in bit: if there’s no activity for 30 minutes, you’ll be asked to log in again; stay active in that first 30 minutes and you’ll stay signed in for 24 hours. For faster access, you can switch on biometrics: tap the More menu (bottom right) > Account Settings > Enable biometrics. On the photo quality, that’s not the experience we want thanks for flagging it.

     

    Note: some devices don’t support biometrics.

    • Anything pre-2014/2015 flagship won’t have biometrics.
    • Budget lines (Nokia C, Alcatel 1, early Samsung J/A01) often skip sensors.

     

    Cheers,

    Shella

  • PrueMYOB's avatar
    PrueMYOB
    MYOB Moderator
    2 months ago

    Hi Dlmad​, we have an update that should help here.  Now anyone who has access to the MYOB Business file can use the MYOB Assist app to take a photo and upload a receipt or bill.  To learn more about the roles that can be assigned and what each can do - jump in here: Manage users

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