Forum Discussion

AlexK1's avatar
6 months ago

Unreconciled Bank Items

Every quarter I reconcile all bank accounts and have records of the date this is done. Every quarter I go back to reconcile bank accounts and there are unreconciled items from previous months, which were actually reconciled in the past quarter. It happens in several clients that I look after. Anyone else experiencing this?

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi AlexK1

     

    I checked, and there aren't any reports of issues like yours. I'd recommend reaching out to support to troubleshoot your reconciliation issue further. You can do this by creating a support ticket in MyAccount or using live chat through MOCA.

     

    Cheers,

    Genreve

  • Hi, did you ever get resolution to this issue, as I am also experiencing same.

    Thanks

  • AlexK1's avatar
    AlexK1
    3 months ago

    Hi, I did get the answer but not from here. You cannot reconcile the account and then go back in and change account allocations, say you have a suspense item that just needs allocating. You have to allocate everything first, then reconcile the account, if you reconcile then change something, it will unreconcile the account. 

    Hope this makes sense.