Forum Discussion

Ski62's avatar
Ski62
8 days ago

STP failure to lodge

Hi, I had an employee resign last month. I did everything correctly including her final pay & her unused annual leave and finalised her in MYOB and with STP Phase 2.  However I now find that the unus...
  • Genreve_S's avatar
    Genreve_S
    7 days ago

    Hi Ski62, 

     

    Reversing and reprocessing the pay run will likely fix your issue. If the employee's name doesn't appear when creating a pay run, the system still sees the card file as inactive. I recommend opening the employee's card file and making sure the employee is active. Also, you can remove the termination date from the employee and just put it back after reprocessing the pay run.

     

    Regards,

    Genreve

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Ski62, 

 

Reversing and reprocessing the pay run will likely fix your issue. If the employee's name doesn't appear when creating a pay run, the system still sees the card file as inactive. I recommend opening the employee's card file and making sure the employee is active. Also, you can remove the termination date from the employee and just put it back after reprocessing the pay run.

 

Regards,

Genreve

 

 

Ski62's avatar
Ski62
5 days ago

Thanks Genreve!  Reversal & rerun worked perfectly, just didn’t report the reversal to STP since they never got the original!

Was unable to delete termination date on employee card until I rebooted MYOB. Changing date to future date did not work.

Cheers

Ski62

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