I'm sorry to hear that you're having problems with 2FA. The Google Authenticator update shouldn't have any affect on MYOB accepting the codes. My app has updated and I was able to enter the code and log in successfully this morning so we'll try some other troubleshooting to see if we can resolve this.
If you are using an android phone I would recommend syncing the time in the app. To do this:
- open the app
- tap the menu button (3 vertical buttons) in top right corner
- select settings
- tap Time correction for codes
Another thing to check is that the email address under the code is the same as the MYOB login email for the account you are trying to access.
If this doesn't resolve the problem please do let me know so that we can investigate further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Forum Discussion
I'm sorry to hear that you're having problems with 2FA. The Google Authenticator update shouldn't have any affect on MYOB accepting the codes. My app has updated and I was able to enter the code and log in successfully this morning so we'll try some other troubleshooting to see if we can resolve this.
If you are using an android phone I would recommend syncing the time in the app. To do this:
- open the app
- tap the menu button (3 vertical buttons) in top right corner
- select settings
- tap Time correction for codes
Another thing to check is that the email address under the code is the same as the MYOB login email for the account you are trying to access.
If this doesn't resolve the problem please do let me know so that we can investigate further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
