A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Hi Steven_M 

Any ETA as to when this issue will be resolved. (we are now starting day 5 of this issue)

It takes longer to print the invoices with the 2nd Page that prints, we are wasting so much paper and increased running costs of the printer.

We print two (2) copies of all invoices for counter and trade sales.

That's two wasted pages and wear & tear on the printer for every sale we do. 
That's about approx 15 cents wasted every time we print an invoice.
On average we print 100 invoices per day which is approx $15 per day ($300 per month) or double what we pay for our subscription.

Just another example of how using AccountRight is costing your customers money.

I have this problem too.

The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

Look forward to a resolution to this annoyance.

Yes I second this, it is most annoying, there has to be another option other then telling the printer just to print page 1 as I print bulk invoices at once and some go over to the 2nd page.

It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

Double check your Date range

untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

Choosing the correct Form type etc...

Unchecking the  'Online Payments" check box did not stop the BPay / Credit Card remittance page from printng

for me....most of my customers have paid so this second page is useless....

Hi Steven_M 

How do I register my request a credit for this month's subscription payment? and each month until it's fixed.

We didn't ask for the update and don't want updates with BUGS like this.

If MYOB is going to force updates on your customers, then you need to fix with the highest priority any bugs introduced in those new updates.

Before you suggest printing invoices from the Print/Email Invoices screen, the extra time (as per the previous post) makes things even worse especially when we are busy. I would waste some much time during the day.  Its takes approx 20 seconds to bring up the list of invoices, can then take 5-10 seconds to find the invoices.
Needs to be ticked, then Click Print then go back into the Enter Sales Screen.  All up that's 30-45 seconds wasted per sale, we are talking about 50-60 minutes per day.    Even at a basic cost to the business that's $40-50 per day is wasted.

MYOB you need to see the big picture here are stop your half-finished new features impacting your customers.

It appears the change was part of a bigger change for the browser version of the software that MYOB doesn't want to reverse. It now makes sense why MYOB changed the subscription to be one for live services only.

MYOB just doesn't care about the desktop version of the software anymore. :(

Our buisness accounting firm is reccomending to it's clients including us to change to Xero. We will be inverstigating options this weekend.

There are too many issues occuring in MYOB now.

No fix for the last backed up date 580 days ago and going up every day?? They say just put up with it?

No off line file anymore.

No fix for the cost being imposed on us by the increase in printing costs of wasted ink & paper.

We are now environmental vandals caused by MYOB .

Work it out over a year and MYOB software is getting too expensive while becomming an inferior product. They appear to not care or be able to fix their product, Are our files actually safe? How many other errors dont we get told about? And yes we have been with MYOB for 22 years.

I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.

I specifically unticked the Online payments box when recorded a new invoice, and the unwanted useless second page still printed. I note that the standard Windows print dialog didn't have the option to specify printing only the first page - it was greyed out, as though at that stage Windows doesn't know how many pages will be printed. I could print to PDF and then print only the first page, but that's an annoying waste of time.

Investigating a switch to Xero is starting to look well worth the effort. Seriously, pro accounting people look at me like I have two heads when I say I still use MYOB. The price keeps going up, the ease of use isn't improving, I don't need any "new and improved", and certainly not this kind of "improved". 

Adding my voice as to this issue as well to try and get things resolved soon, it's a waste of paper, time consuming and extremely frustrating.

On top of this its end of Month next week, which is an extremely busy time as it is let alone with this issue.