Forum Discussion

Keita's avatar
Keita
Experienced Cover User
2 years ago

Capture app not recognising receipt

The app more than often does not recognise receipts that I try to upload into the In Tray.  I've attempted to use different backgrounds to place the receipt on, and delete/re-download app.  

 

Is there a way to iron out this bug, or, is there a handy trick to bypass this?

4 Replies

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  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator

    Hi Keita

     

    Thanks for your post. I hope you will find it to be a great resource and place of information.

     

    In this matter, you would need to ensure that the email you are using to sign into the capture app is linked to the file. You would check it in the businesses you can see from the capture app when you click on Settings in the top right>>choose Switch next to the business name, there you will get the list of the business that is linked to the email you logged in.

     


    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • Keita's avatar
      Keita
      Experienced Cover User

      Hi Leneth,

       

      Sorry, this does not solve my question.  I already use the capture app for business, my email is linked.  

       

      More often than not the Capture app does not scan or recognise the receipt that I am trying to upload by highlighting the receipt with a purple edge.

       

      To this end, do you know how to solve the fault?

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator

        Hi Keita

         

        Thanks for letting me know. Apologies that it doesn't work on your end.

         

        I suggest trying a different type of receipt or any receipt you have to check if it will work. If it does, there may be a formatting issue with the problem receipt.

         


        Please let me know if you have any problems with this.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth