customer payment 3 times
This was a previous question: I have had the same customer pay the same invoice 3 times. The first payment was matched to the initial invoice. The 2nd invoice was also matched using the "Closed invoices" option and thus created a credit. Now when I try and allocate the 3rd payment via Bank Fee "Receive Payment" option and select "Closed Invoices" tab that invoice number doesn't come up as there is a CREDIT balance against it. How can I allocate this 3rd overpayment?
I have the same problem.
A solution was given to create a credit invoice, which I did and this now shows that the customer has an increase to their available credit balance.
But how do I receipt the customers payment in the bank?
