Forum Discussion

JacMoody's avatar
JacMoody
Cover User
3 months ago

Deleted invoice cannot be traced.

Hi All My issue has happened just since Tue, 20 Jan2026.  We had 4 separate invoices for our customer, same number but part A - D. Part B has mysteriously disappeared. I am sure I did not delete it...
Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi JacMoody, 

 

That is a bit odd, especially if the batch was recorded and just one part has gone missing.

The best thing now is to get our support team to take a closer look. You can log a ticket through My Account, or jump onto live chat via MOCAon the MYOB website, and they’ll be able to dig into it

 

Regards,
Genreve 

JacMoody's avatar
JacMoody
Cover User
3 months ago

Thank you, issue sorted.

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