Forum Discussion

julespro's avatar
julespro
Member
3 years ago

Error Message when accessing Enter sales

Hello,

 

Everytime I try to access the window to enter a sale I get an error message "Something's gone wrong and Account Right needs to close". The logs show this error: MYOB.Huxley.API.HuxleyApplicationException. Can somebody help ?

Thanks

3 Replies

Replies have been turned off for this discussion
  • Hi julespro 

     

    Almost every error in MYOB is a HuxleyApplicationException. Next time this happens, click the "show error details' link in lower left corner. Copy and paste into a reply to the post. The message details might help someone identify the cause.

     

    Regards

    Gavin

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi julespro 

     

    The message :

    (Unknown): ShowUIView(EnterSales,...,...)

     

    If not one I am familiar with. 2 things to try:

    • got to Setup > Easy Setup Assistance > Sales > Layout and select the most common layout type. Click Next and then close the screen. Try to create a sale again. If it fails, make a note exactly when it fails, for example Sales invoice screen doesn't open at all, or after a card is selected etc
    • Do a forum search on this error message - you might find some other suggestions to try.

    Regards

    Gavin

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.