Forum Discussion

2 years ago

Intray fails to create a bill or spend money with any selected invoice then removes invoice from intray completly

I have cleared the cache, logged in and out of my AccountRight file and even restarted my computer. None of these things have corrected the issue. Help please. Thank you.

Earl_HD

MYOB Moderator

2 years ago

Hi rhodavale

Thank you so much for your post. We have a script to run for an online file to fix this issue. Can you please send me a private message with the following information,

* Serial Number
* Email Address
* Company name and Full name.

Regards,
Earl.

AHJS
Experienced Cover User
2 years ago
This is happening to us as well, same troubleshooting employed without result is there a fix?
- Isaiah_C
  MYOB Moderator
  2 years ago
  HI everyone,
  
  Thank you for letting us know about your concerns and my apologies for the delayed response. We encountered some issues in our In Tray previously. Our development team resolved this, and it should work now. Please let me know if you are still experiencing this issue and I'll be glad to help you with this.
  
  Please let me know if you need further help.
  
  Kind regards,
  
  Sai