Forum Discussion

rhodavale's avatar
rhodavale
2 years ago

Intray fails to create a bill or spend money with any selected invoice then removes invoice from intray completly

I have cleared the cache, logged in and out of my AccountRight file and even restarted my computer. None of these things have corrected the issue. Help please. Thank you.
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi rhodavale 


Thank you so much for your post. We have a script to run for an online file to fix this issue. Can you please send me a private message with the following information,

   * Serial Number
   * Email Address
   * Company name and Full name.

Regards,
Earl. 
 

AHJS's avatar
AHJS
Experienced Cover User
2 years ago

This is happening to us as well, same troubleshooting employed without result is there a fix?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    HI everyone,

     

    Thank you for letting us know about your concerns and my apologies for the delayed response. We encountered some issues in our In Tray previously. Our development team resolved this, and it should work now. Please let me know if you are still experiencing this issue and I'll be glad to help you with this.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content