Forum Discussion

JC79's avatar
JC79
Contributing User
5 years ago

MISSING LAST DIGIT OF YEAR WHEN EMAILING AN INVOICE

When previewing an invoice the date is correct i.e 17/12/2019

However when emailing the invoice that date appears as 17/12/201 (missing the last digit of 9).

Does anyone know how to resolve this.

I'm not gettiing paid due to this date error.

Thank you

  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi JC79 

     

    I'm wondering which version of AccountRight are you using? Did you have online invoice set up, or was the invoice sent as an attachment? 

     

    When the invoice was emailed, was it done via Print/Email Invoices > To be emailed? If so, could you please try click into the sales invoice > Send to (from the top) > Email, it will bring up the email information window, where you can select a form. Please make sure the form selected is the same one you used to preview the invoice with, then send this to your own email address to check the result.

     

    If the invoice received displays the date correctly, then most likely the default form set in the customer card or To be emailed > advanced filters was the cause. You can customise the default form to expand the date field width. If the invoice received also shows the date incorrectly, I'd suggest try testing using one of the AccountRight default forms also, in order to check if the problem is form specific.

     

    Please feel free to let us know how you go.

  • CloverQ's avatar
    CloverQ
    Former Staff
    5 years ago

    Hi JC79 

     

    I'm wondering which version of AccountRight are you using? Did you have online invoice set up, or was the invoice sent as an attachment? 

     

    When the invoice was emailed, was it done via Print/Email Invoices > To be emailed? If so, could you please try click into the sales invoice > Send to (from the top) > Email, it will bring up the email information window, where you can select a form. Please make sure the form selected is the same one you used to preview the invoice with, then send this to your own email address to check the result.

     

    If the invoice received displays the date correctly, then most likely the default form set in the customer card or To be emailed > advanced filters was the cause. You can customise the default form to expand the date field width. If the invoice received also shows the date incorrectly, I'd suggest try testing using one of the AccountRight default forms also, in order to check if the problem is form specific.

     

    Please feel free to let us know how you go.

    • JC79's avatar
      JC79
      Contributing User
      5 years ago

      Hi CloverQ

      Thank you for your reply.

      Im using version 2019.4

      I have online invoice and send as a PDF set up.

      The way i've been issuing invoices is clicking "Send To" > "Email" > Selected form: as my customised invoice template.

      I've copied my invoice template and saved as a new one and deleted the original one and cleared the MYOB Cache as per supports instructions however when sending an invoice PDF to myself the issue remains.

      Please note that this has only appeared on 2 invoices and not all however I wont get paid due to this error.

      • JC79's avatar
        JC79
        Contributing User
        5 years ago

        Hi CloverQ

        Issue is now resolved.

        The problem was the width of the date field in the customised forms.

        Thank you

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.