Forum Discussion

DEarn1's avatar
DEarn1
Contributing User
5 days ago

MYOB Accountright issue with Outlook

Hi all

 

Hoping someone can shed some light please.

 

Firstly we don't use MYOB for invoicing directly, as we deal with large mining Companies and need to add attachments to invoices, so prefer to use our Outlook. Our current Outlook is quite old and our IT advises we need to use this, due to multiple shared inboxes.

 

Problem # 1 - We are now having to Allow every email from MYOB with a popup from Outlook advising a program is trying to send an email on our behalf - is there a fix for this, as sending statements, payslips etc for 100's of clients and staff is tedious having to 'allow' each email prior to sending.

 

Problem # 2 - Today, one of our staff could not send an email from MYOB, with an error along the lines of can't send from new Outlook, can only use Classic. The email being used was Classic.

Any ideas of what the issue is, no difference in the Outlook program we use, just one day to the next.

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi DEarn1, 

     

    Thanks for outlining both issues.

     

    For the first issue, that one-by-one Allow prompt is usually coming from Outlook’s Trust Center / Programmatic Access settings, not AccountRight itself.

     

    For the second issue, even if you’re opening Classic Outlook, your computer may still have another Outlook version or background Outlook process running, and AccountRight can end up picking up the wrong one.

     

    Best next step would be to have your IT check the Outlook Trust Center settings, then also check for any other Outlook installs or running Outlook processes on your computer.

    These MYOB help articles may also help:

     

    Regards,

    Genreve

  • DEarn1's avatar
    DEarn1
    Contributing User
    1 day ago

    Hi Genreve,

     

    Thanks for responding, and yes I do understand it is a message from Outlook's trust centre, as it has Outlook written on the message, what I need is steps to mark MYOB as trusted, but have not yet been able to resolve this, and the first link you have shared Email Troubleshooting, takes me to the landing page, but the Microsoft Support Article link contained within the landing page says the page can't be found (broken link). Do you have a working link that can be used please?

     

    Below is the version of Outlook we are running if this helps to resolve. Once I have links that work, will pass on to our IT Company to have these looked at. Appreciate your assistance to resolve these issues.

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 hours ago

    Hi DEarn1, 

     

    Thanks for the update.

     

    The setting your IT team will want to check is in Outlook under File > Options > Trust Center > Trust Center Settings > Programmatic Access. They’ll want to confirm the antivirus status there shows as valid, and if it’s still prompting each time, they may need to review the Outlook / Group Policy security settings as well.

    It would also be worth checking whether there are any other Outlook versions or background Outlook processes running on the computer, as AccountRight can sometimes pick up the wrong one.

    Working links:

    Regards, 

    Genreve

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