Forum Discussion

nduro's avatar
nduro
Experienced User
11 days ago

MYOB Browser Dashboard - The INCOME Total is showing different for an Admin vs Sales user. Why?

Hi Myob Team,

 

I have noticed that when a user enters the MYOB Browser Dashboard - The INCOME Total is main and first thing every user sees and the amount showing is a different amount for our Admin User vs Sales user. 

 

The Income amount shown for a Sales User is much higher than what the Admin User is seeing. Why would that be?

 

This also leans into my other post

https://community.myob.com/discussions/ask-a-question/myob-online-browser-dashboard-user-restrictions---how-can-the-dashboard-income-d/914715/replies/914716

, why can a Sales User even see the Total Income Dashboard data? They dont really need to see this or it should be able to be turned off for some users?

 

Thanks

 

Nathan

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi nduro, 

     

    That certainly is and odd one. The browser dashboard is role-based, so what shows there can vary depending on the user’s access.

     

    It’d be worth checking whether that user has any other roles assigned as well as Sales, as that could affect what they’re seeing.

     

    Sales access should usually only show Sales/Invoices-type dashboard items, so if a Sales user is seeing the Income total, that doesn’t look right.

     

    I’d also suggest comparing the roles assigned to both users in the file, as that should help narrow down why they’re seeing different totals. Also, it's worth reaching out to our support team incase something doesn't look right. You can reach out by creating a ticket in the My Account window or connecting with our live chat team through MOCA, our virtual assistant. 

     

    Regards,
    Genreve

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