Forum Discussion

csteddy1's avatar
csteddy1
Experienced User
4 years ago
Solved

MYOB crashing when trying to edit or delete a specific invoice

Both the desktop version and the web version fail with "An unrecognised error occurred - unknown error code"

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi csteddy1 

     

    Thanks for your post.

     

    Could you attach a screenshot of the transaction you are trying to edit or delete?

     

    Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

     

    I will then be able to investigate this further.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi csteddy1 

     

    Thanks for your post.

     

    Could you attach a screenshot of the transaction you are trying to edit or delete?

     

    Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

     

    I will then be able to investigate this further.

    • csteddy1's avatar
      csteddy1
      Experienced User
      4 years ago

      Problem no longer reproducible. That invoice can now be edited without generating an error.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.