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csteddy1's avatar
csteddy1
Experienced User
3 years ago
Solved

MYOB crashing when trying to edit or delete a specific invoice

Both the desktop version and the web version fail with "An unrecognised error occurred - unknown error code"

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi csteddy1 

     

    Thanks for your post.

     

    Could you attach a screenshot of the transaction you are trying to edit or delete?

     

    Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

     

    I will then be able to investigate this further.

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi csteddy1 

     

    Thanks for your post.

     

    Could you attach a screenshot of the transaction you are trying to edit or delete?

     

    Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

     

    I will then be able to investigate this further.

    • csteddy1's avatar
      csteddy1
      Experienced User
      3 years ago

      Problem no longer reproducible. That invoice can now be edited without generating an error.