pdf quotes or orders not attached to emails
Yesterday & today I noticed that some random pdfs have not attached to emails. We don't use MYOB to send invoices. We still use Classic Outlook. Another computer in our office cannot now attach any p...
Forum Discussion
Hi Bisanna,
I'm sorry for the late reply, and thanks for explaining everything so clearly. I can understand why this has been so frustrating, especially when attachments are going missing randomly and you’re also dealing with sign-in issues across multiple devices. For a first troubleshooting step, could you please try clearing the AccountRight cache? It can sometimes become corrupt or conflict with background data, which can lead to issues like crashes, display problems, or sluggish behaviour. We’ve also followed up your case with the relevant team so it can be reviewed properly. Someone will assist as soon as possible to help investigate the PDF attachment issue, the Outlook behaviour, and the sign-on problems you’ve been experiencing. We do understand how much extra time this has caused, and we appreciate your patience while this is being looked into.
Regards,
Sai
Sai,
Clearly the cache does not solve the problem.
As I said, this is random. Interestingly enough these problems always seem to occur after each update.
I have installed new software since Server Edition is now not supported.
I have lost so many hours of work over the last 6 weeks.
The new login method now doesn't seem to be a problem.
I just don't understand how there can be so many issues with this accounting software.
I know I might be back here again after the next update with something else!!!!!!
Regards
Tim
