Hi Furnishscene,
Thanks for explaining that. It sounds like the way the deposits have been entered. Invoicing the deposit first, then using a negative deposit on the order until it’s invoiced, may be why the client deposits balance and the general ledger aren’t lining up. In MYOB, deposits can be tricky because if they’re entered or allocated in different ways during the year, the transfer from deposits entries may not always show the way you’d expect, which can cause the end-of-year totals to look off. This can also happen if there are duplicate payments, missing allocations, transactions in the wrong period, or older/future-dated transactions affecting the balance. A good next step would be to run a detailed receivables/client deposits report and compare it to the general ledger detail for the same period, then check for any deposits that haven’t been fully applied to invoices, duplicate entries, or transactions dated differently from when they were actually processed.
Regards,
Sai