recurring transactions
Hi I wrote a post about a year and a half ago about Sales Orders not recording when they have been set up as a recurring order. The reason why is becausee we do use the "location" feature as we have...
Forum Discussion
Hi jayemee,
Thank you so much for your detailed post and I'm sorry to hear about the recurring transaction issues you've been experiencing.
If you are using multiple locations, temporary solution would require manually initiating the recurring function and ensuring the location is included in the item sales order before proceeding with the recording. Additionally, I've also forwarded this issue to the relevant team further investigation and resolution.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Warm regards,
Earl
Yes - that is what we do. The entire point of having recurring transactions that automatically record is so that we don't forget them, so the work around is not great - it is the exact same answer we received 1 and 1/2 years ago also. Wouldn't think this is such a hard thing to fix. When you send it on to the "relevant team" who is that and how do we know anyone is even looking at it???
thanks
Hi jayemee
I understand your frustration regarding the function's unavailability. I apologize for any inconvenience this has caused you. While I don't have an exact timeframe to provide at the moment, please rest assured that our team is actively working on resolving this issue as soon as possible. We appreciate your patience in the meantime.
Feel free to post again, we're here to help!
Regards,
EarlHi Earl_HD
Can you please explain what you mean by 'our team is actively working on resolving this issue as soon as possible' - this sounds more like a standard script wording rather than an accurate statement. This and hundreds of other bugs in MYOB would take literally 5 minutes to fix. So there is nothing to solve or work out or investigate and find a solution, it is simply a matter of making a minor change to the code. MYOB developers are not 'actively working on this' otherwise there are very incompetent developers.
The problem is MYOB as an organisation is unwilling to fix hundreds of bugs in AR2023. MYOB as an organisation is unwilling to direct their developers to fix these hundreds of small bugs - instead they are doing something else, perhaps adding new features etc.
Recurring Sales Orders do not work when that Sales Order includes an Inventoried Item. They work fine with non-inventoried Items. This is due to the fact that when the recurring Sales Orders is saved, the Location ID is not saved in the template, and a location is required, even if it is the default location.
The work around you have provided might work for users who use more than one location, however it does not work for Premier users who only have one location, as the Location column does not appear to allow the user to manually fill.
Yet when saving a Sales Invoice, the Location ID is saved. So the work around for users who do not use multiple locations is to save the Sales Order as an Invoice instead, but change it to an Order when processing. Of course this does not work for users like jayemee who want to automatically process the recurring transaction as an Order.
Regards
Gavin
