sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

Thanks Doreen. This did allow me to save the template.

However the real issue was that the GST number does not appear on the invoices.

The template is not copying across in full

Hi Bigred2,

Thanks for your response. If GST isn't appearing, it could be because you selected the "Tax exclusive" option when creating the invoice or chose "N-T" in the tax code (refer to the attached image). I also suggest clearing your browser's cache and history to resolve any browser-related issues or trying to log in from a different browser.



Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Thanks Earl,

I tried all of those and the GST number still does not appear

Maybe I should clear all the data from the templates and start again?

Hi Bigred2,

Sure, you can give it a try, and please let us know if the issue gets resolved.

Regards,
Earl

No that has not worked. I could not clear all the templates as the system forces you to keep one as the default.

Hi Bigred2,

Thank you for confirming. To assist you further, could you please send me a private message with the following information:

Serial number
Company File ID
Full name and Email
Screenshot of the invoice and template

Regards,
Earl

Hi Bigred2,

I'm glad to know that you were able to save the template. With your other concern, if you are referring to the GST number on the business details, it will not show up as there are limited information that you can put. You may you refer to the screenshot below.

On the other hand, if you're referring to the GST number of an item, I'm afraid only the code will show up.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi Doreen,

It may be like you said and there is a limit on the information able to go on the header. My template leave the website detail blank, but there is still a lot with the address etc.

I believe this is probably the answer thank you

Regards,

David (Bigred2)