Hi
The best way to do it is to delete the transactions and redo them
If there are a lot of them it is a pain but it is more transperant
Alternatively you need to debit the liability account and settle the refunds to the customers.
This can only be done one customer at a time
So you could do all the refunds the correct way and then do a journal to CR the Liabilty account you used and DR bank account ensuring that the amounts match the original and the journal will offset the refunds ( you will need to manually reconcile the entries
Hope this helps
Lisa
