I'm receiving the below error message when trying to send sales invoice to clients;
"Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality."
I have submitted a support ticket and yet to receive a reply - is the email even monitored?
Hey Melissaea
I can follow up on this one for you, are you able to send me a private message with the relevant case number and we can go from there.
Cheers, Amanda.
Hi AmandaMYOB thanks for your reply. Private message sent :)
Hey Melissaea
Have received it, thank you!
I am having the same issue. Did you have any luck resolving this? I have not received a reply from the support ticket either.
Not 100% resolved but getting there.
I went on their live chat and the tech advised they needed a form of ID sent to restore invoicing functionality.
Check if you've received an email from: applications@myobpayby.com - if not, email them to find out what further info they require to restore the invoicing function for you :)
Good morning Amanda
i to am having same issue have sent request through and had no reply (please help)
