Unable to upload purchase invoices
Hi just upgraded my accountright and now I cant upload purchase invoices into the in tray. I have restarted a number of times and tried to find a fix but no luck. I get an error message some docume...
Forum Discussion
Hi Lindi02
Thank you so much for your post. We are aware of this issue and it's already been resolved, In-tray documents are able to upload successfully. We Sincerely Apologize for the Inconvenience Caused and thanks for bearing with us while we work on it.
Kind regards,
Earl
Hi Earl_HD
Is this still an issue? - I have client who can't email docs to the Intray - however she can drag and drop. Have re-set the email address but still no success. They appear to send - just don't end up in the InTray
Hi jenniek
Thanks for reaching out. This issue has been resolved Unable to upload documents to the Intray. However, If you're still having issues I'd recommend to clear the AccountRight cache and then try sending the documents to intray again. If it doesn't work, confirm the following:
1) Are you not able to send any documents or is it working for some? If only a few documents are impacted, please check the size of those documents to rule out any formatting issues.
2) If you email the document to yourself, and then the intray email address, is it working?
Please do let me know how you go on this.
Regards,
EarlHi this problem has been fixed. MYOB support advised when I upgraded the file it did not synic correctly on their side. Once they did their majic, it has been working fine.
When this issue was occuring I could not drag and drop nor could I email into the inbox.
Thanks for your support
