Forum Discussion

Lindi02's avatar
Lindi02
2 years ago

Unable to upload purchase invoices

Hi just upgraded my accountright and now I cant upload purchase invoices into the in tray. I have restarted a number of times and tried to find a fix but no luck.  I get an error message some docume...
jenniek's avatar
jenniek
Ultimate Partner
2 years ago

Hi Earl_HD 

Is this still an issue? - I have client who can't email docs to the Intray - however she can drag and drop. Have re-set the email address but still no success. They appear to send - just don't end up in the InTray

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi jenniek 

Thanks for reaching out. This issue has been resolved Unable to upload documents to the Intray. However, If you're still having issues I'd recommend to clear the AccountRight cache and then try sending the documents to intray again. If it doesn't work, confirm the following:
 

1) Are you not able to send any documents or is it working for some? If only a few documents are impacted, please check the size of those documents to rule out any formatting issues.

2) If you email the document to yourself, and then the intray email address, is it working?

Please do let me know how you go on this.
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.