What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated...
Forum Discussion
Hi Migrationexpert. Six weeks is longer than we'd like to be chasing answers, so we can understand why you're feeling frustrated and wanting answers. Your case remains under active review, and we've continued following up with the teams involved to get an update for you. I've also reached out a couple of times via email and will continue keeping you updated there as we learn more. Thanks, Prue
Prue.
You do realise, that in business, 6 weeks is not a very efficient timeframe to review and have a resolution for a customer, not to mention these subscribers have stated that they have not had any acknowledgment in between time, therefore looks extremely poor performance on MYOB's end. Constant communication is the key in any business, large or small, which MYOB severely lacks in my opinion. You stated in your response to Migrationexpert that you can understand their frustration. I actually don't think you do. Unless you are on the receiving end as a user of this product or a business owner wanting answers in an appropriate timeframe (6 weeks is not appropriate), then please do not state you understand. It comes across a little arrogant.
