ATO SAYING SUPER GUARANTEE WRONG
I have received a letter from the ATO advising that I may have not met our super guarantee obligations. Every thing matches : the ABN etc., and I have checked that the payments have been made from th...
Forum Discussion
Hey prosplumb,
You've already done the right checks by confirming the ABN change, reviewing your bank records, and comparing this with the super fund’s information. Since MYOB doesn't store a copy of what the ATO holds, there's no “super sent to ATO” history that you can view. What you can rely on is what was actually processed in your payroll. Running the Superannuation Payments by Fund or Superannuation Payments by Employee reports for the period will give you a clear record of the super that was paid from your file.
If one employee isn't appearing the same as the others, a common cause is their super fund setup. If the fund does not have Pay directly from AccountRight selected, their contribution may not have been processed through Pay Super with the rest.
If everything in the file looks correct but the ATO information still doesn't line up, it's best to contact our support team so they can check the employee setup and super payments with you directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
