Hi, thanks for getting back to us. Apologies for the delay in responding and we appreciate your patience and understanding.
On this matter, once you download the bank file it will not require you to have AccountRight on your device. When it is not recognizing the bank file, could you please confirm if you are getting any error messages? Also, can you please provide me with a screenshot of that exact error message? Please hide/remove any sensitive employee/business details from screenshots posted publicly.
Please let me know if you need further help.
Cheers,
Leneth