Forum Discussion

4Corners's avatar
4Corners
Contributing Cover User
3 days ago

Employee missing in Payroll center

Hi Community,

I tried to process a payroll today but one of our employees was missing. 

I can still find her in card file under employee but I can't find her in payroll center.

I was able to process her pay last month. Anyone knows how to solve the problem?

Thank you.

Regards,
Leah

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 days ago

    Hi 4Corners,

     

    Employees might not appear on your payroll processing screen if their payroll details are not set up correctly. Have there been any changes made to this specific employee's card file? I recommend checking the employee's pay frequency and making sure it matches the pay frequency when processing a pay run. For more details, you can refer to this Help article: Add an employee.

     

    Cheers,

    Princess