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DevP's avatar
DevP
Trusted Cover User
5 years ago
Solved

Error When Completing MYOB Super Portal Registration

I keep getting an error when completing the Super portal registration. It allows me to complete the form and shows the error (see picture) at the last step.

 

portal
super
  • DevP's avatar
    DevP
    5 years ago

    Hi Gayathri ,

     

    Fyi this has been solved today with the help of a Partner Support team member.

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  • Gayathri's avatar
    Gayathri
    Former Staff
    5 years ago

    Hi DevP,

     

    Thank you for the post!

     

    Typically, that error message occurs when you are trying to set up Pay Super when you're logged in with the wrong credentials (e.g. when the user details you logged in with doesn't have access to set Pay Super up). I would recommend taking a look at Cannot Sign up to Pay Superannuation  for more information.

    I have also checked your account with the email address you signed in to the forum and I see that you don't have a active subscription that can also be one of the reasons.

     

    Thank you.

    • DevP's avatar
      DevP
      Trusted Cover User
      5 years ago

      Hi Gayathri ,

       

      The process is giving same error when using credentials of Online Administrator and Owner on (both) MYOB AccountRight desktop and my.myob.com.au.

       

      My subscriptions are on company email address.

       

       

      • Gayathri's avatar
        Gayathri
        Former Staff
        5 years ago

        Hi DevP,

         

        Thank you for the post!

         

        Could you send me the serial number through private message and I can check that for you.

        Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

         

        Thank you.