All of our ETP payments from before we switched to STP phase 2 are not showing up on either the YTD verification report or the individual's STP report. All of our ETP payments since we switched to phase 2 are showing correctly. I can see that there have been many community posts about this for 21/22 but all of the pages with solutions have been taken down.
Hi Karina4
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
Our Help Article, Wrong ETP values in STP reports, has detailed information you may find useful.
However, here's some steps you may process in order to show your ETP payments from STP phase 1 to STP 2.
After the process, you may send an update event and check your YTD verification report.
Please feel free to post again I'm happy to assist.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
Hi Princess,
I don't see how this is a solution as the process you are describing would essentially cancel itself out and bring the employee's ETP payment back to zero.
I have been on the phone to MYOB twice over the past few days and they have now informed me this is an error at the ATO level as "there is too much data to process which is overloading the ATO's servers". I was ensured that this error would be fixed ASAP as this is an urgent issue to MYOB but I'm not sure how much longer we can wait as EOFY is in 2 days.
Hope this is resolved ASAP as I am not wanting to have to create false terminations to fix a bug in MYOB's system.
Hi Karina4
Thank you for your response.
We understand your concern and thank you for sharing your thoughts with us. We will surely pass this feedback to the relevant team. The relevant team is still investigating and working on it to get this issue resolved as soon as possible.
We appreciate your patience and understanding on this matter. Rest assured we will provide update and communications on this issue.
Cheers,
Princess
Hi Princess,
Have there been any more updates on this? I have been on the phone to MYOB a few times over the past few days and they are saying the only resolution is to reversal the ETP payment and then reprocess but I don't see how this wouldn't cancel itself out.
I have seen a post in this forum (https://community.myob.com/t5/MYOB-Business-Essentials-Payroll/STP-Gross-Payments-doesn-t-include-ETP-Payment/m-p/822719/highlight/false#M6331) that has shown that my fears are correct and this would just cancel itself out.
THanks,
Karina.
