Hi,

We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc.

Everytime the standard pay page is opened it automatically adds the \"Hours in Weekly Pay Period\" value to the Base Hourly column. How can I stop this? It has resulted in a number of incorrect payroll payments as the hours auto added to the standard pay have been added to the timesheet totals...

Thanks :) 

Hi Tracey

Thanks for your post on this matter.

I too, still have issue of std pay overriding timesheet. 

I have all staff set as 0 hours in standard pays for timesheet management. 

But MYOB keeps overriding my settings so I end up with 72 hours pay not 38.

Today, I simply added in a one time deduction for a staff member personal purchase, and the standard pay went from 0 back to 38 hours. It also updates, when we increase someone's pay rate.

Is there any way of fxining this long-time error. With reporting to the ATO before we even get to the electronic payament screen (online), we have less room to move and interrogate the pays for correctness. I wish the new online pays made it simpler. It looks like a great idea developed before the ATO put the STP stamp on the matter.

Hi Tracey

Thanks for your post on this matter.

I too, still have issue of std pay overriding timesheet. 

I have all staff set as 0 hours in standard pays for timesheet management. 

But MYOB keeps overriding my settings so I end up with 72 hours pay not 38.

Today, I simply added in a one time deduction for a staff member personal purchase, and the standard pay went from 0 back to 38 hours. It also updates, when we increase someone's pay rate.

Is there any way of fxining this long-time error. With reporting to the ATO before we even get to the electronic payament screen (online), we have less room to move and interrogate the pays for correctness. I wish the new online pays made it simpler. It looks like a great idea developed before the ATO put the STP stamp on the matter.

Hi DeeKay 

The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

Please let me know if you continue to have problems with this.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Hi  

The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

Please let me know if you continue to have problems with this.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Hi DeeKay 

Thanks for your post. Any hours in the employee card>>Standard Pay>>Base Hourly field will prefill in timesheets. To stop this from happening you will need to remove any hours from that Base Hourly field in the employee's Standard Pay.

Please let me know if you need further help.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Hi  

Thanks for your post. Any hours in the employee card>>Standard Pay>>Base Hourly field will prefill in timesheets. To stop this from happening you will need to remove any hours from that Base Hourly field in the employee's Standard Pay.

Please let me know if you need further help.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Hi Helen_01 

Can you please clear the AccountRight cache and then do a test pay to see if it resolves the issue.

If that doesn't work can you please send me screenshots by private message so that I can look into this for you.

Hi  

Can you please clear the AccountRight cache and then do a test pay to see if it resolves the issue.

If that doesn't work can you please send me screenshots by private message so that I can look into this for you.

Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.

 Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?

Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.

 Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?

Hi Helen_01 

If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.

These are the instructions for clearing the AccountRight cache:

1. Open your Start Menu

2. Start typing: %localappdata%

3. Open the %localappdata% folder when displayed:

4. Open the MYOB Folder

5. Open the AccountRight Folder.

6. Open the Version folder (E.g: 2019.2)

7. Open the Cache folder

8. Delete all files in this folder.

Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

Please let me know how you go.

Hi  

If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.

These are the instructions for clearing the AccountRight cache:

1. Open your Start Menu

2. Start typing: %localappdata%

3. Open the %localappdata% folder when displayed:

4. Open the MYOB Folder

5. Open the AccountRight Folder.

6. Open the Version folder (E.g: 2019.2)

7. Open the Cache folder

8. Delete all files in this folder.

Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

Please let me know how you go.

Hi Tracey

OK. Found one error. Hayden's post on clearing cache is not opening fully. Sometimes the posts expand out, sometimes they dont. Is there somthing I am missing? To short cut it all, am I clearing appdata>local>Package cache? ( I can just read the fine print).

Hi Tracey

OK. Found one error. Hayden's post on clearing cache is not opening fully. Sometimes the posts expand out, sometimes they dont. Is there somthing I am missing? To short cut it all, am I clearing appdata>local>Package cache? ( I can just read the fine print).

I have experienced the same issue twice this year with MYOB adding standard pay hours when I have added a payroll category to an employee.

I use timesheets for payroll and all employees are set at 0 standard pay hours.

I have experienced the standard pay changing when you change a person pay rate but this has been happening for years.

This year is the first time that I have experienced it just by adding a payroll category. It is bizarre that I have added payroll categories for many employees and yet it has only changed thsi on two occasions.

Try explaining that to your employees when you pay them double !!!

I have experienced the same issue twice this year with MYOB adding standard pay hours when I have added a payroll category to an employee.

I use timesheets for payroll and all employees are set at 0 standard pay hours.

I have experienced the standard pay changing when you change a person pay rate but this has been happening for years.

This year is the first time that I have experienced it just by adding a payroll category. It is bizarre that I have added payroll categories for many employees and yet it has only changed thsi on two occasions.

Try explaining that to your employees when you pay them double !!!

HI Caroline

Yes, I have the same setup as you, and knew about changing prior payrates for years.

Like you, the new changing payroll category resulting in double pay has slowed me up somewhat.

The worse thing in the lack of staff confidence when this happens.

Our software staff are a bit dubious that this can still happen..

HI Caroline

Yes, I have the same setup as you, and knew about changing prior payrates for years.

Like you, the new changing payroll category resulting in double pay has slowed me up somewhat.

The worse thing in the lack of staff confidence when this happens.

Our software staff are a bit dubious that this can still happen..