Forum Discussion

SuzanneDenny's avatar
SuzanneDenny
3 days ago

Leave Entitlement Balances incorrect after re-activation of employee card

Hi, I recently re-activated an Employee who had previously been employed on a Fixed Term Contract, took LWOP for 5 months, then was re-employed on a Full-Time basis on his return. He was paid out al...
  • Isaiah_C's avatar
    Isaiah_C
    3 days ago

    Hi SuzanneDenny,

     

    I'm sorry to hear that you're experiencing discrepancies with entitlement balances after reactivating an employee's card

     

    This imbalance typically occurs when an employee's termination date is removed after they have been terminated. This can lead to a mismatch between the hours recorded in their pay history and the entitlement balances on their card, as the system doesn't fully recalculate the entitlements. 

     

    Such issues often arise when an employee is mistakenly terminated or rehired shortly after termination, and the termination date is manually deleted.

     

    To fix this, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Our support team will need to run a script on your file to correct the discrepancies and ensure everything aligns correctly.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 days ago

Hi SuzanneDenny,

 

I'm sorry to hear that you're experiencing discrepancies with entitlement balances after reactivating an employee's card

 

This imbalance typically occurs when an employee's termination date is removed after they have been terminated. This can lead to a mismatch between the hours recorded in their pay history and the entitlement balances on their card, as the system doesn't fully recalculate the entitlements. 

 

Such issues often arise when an employee is mistakenly terminated or rehired shortly after termination, and the termination date is manually deleted.

 

To fix this, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Our support team will need to run a script on your file to correct the discrepancies and ensure everything aligns correctly.

 

Regards,

Sai

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