MYOB shutting down when edit employee card
Im wanting to edit an employee card and MYOB is shutting down "something went wrong"
Attached is the details of error
I have been trying for the last two days
Forum Discussion
Hi tweedy1.
Thanks for sending through those error logs, very helpful. That DataNotUniqueError inside the log usually means the system has saved the same info twice in the background.
I’ve run some fix scripts on the files linked to your email address. Please log out and back into AccountRight and try editing that employee card again; the error shouldn’t pop up anymore.
Regards,
Genreve
Hi Genreve
Sorry its still doing it
Attached a current error details
Hi tweedy1,
Thanks for checking back in and for sending through the new log.
At this point, the best next step is to contact our support team so they can identify the exact company file affected, run the repair script against it, and investigate further if the issue persists.
You can reach the team by submitting a support request through My Account or by connecting with our live chat team via MOCA, our virtual assistant.
Regards,Genreve
I have just tried with our IT and he asked if you could run a repair script on the file linked to this email once again please.
It is something you have to do at your end
Thank you for your assistance on the urgent matter
Kate
(New) Greenphase Pty Ltd
