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Marie2023's avatar
Marie2023
2 years ago

No record when emailing employees pay slips via Outlook

Hi,

 

In the past I have managed to email all of our employee's payslip through our accountRight software, which would then link with my default email account through microsoft outlook. I would have record of all these payslips through my sent items in outlook. For some odd reason I no longer can see or track any of the employee payslips through outlook, though I can confirm the employees are receiving them.

 

So when the employee would receive the email with the payslip, it would actually state the defaulted email address as the sender. This has changed and now the employees receive the email with the payslip from the actually company name and not the defaulted email address. 

 

Does anyone know what has happened? Is this a changed feature in MYOB? How can I get access to these emails sent with payslips?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Marie2023. 

     

    Thanks for posting and welcome to Community Forum. 

     

    Generally, there are two options for sending email from AccountRight, either to send it directly from the app or use Outlook. 

     

    If you don't see the email sent under Outlook it is likely that it is being sent directly from the application. Here is a useful Help Article Sending emails to help you in setting up your emailing preferences on AccountRIght. 

     

    If you need further assistance or have any other questions feel free to reply to this thread. 

     

    Cheers,

    Genreve.

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