Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
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Hi Doreen_P
Thank you I tried MOCA again this morning. The AI assistant is useless, however it did put me through to someone who could help and we resolved the matter in about half an hour.
This was resolved by changing the phone number, saving it and then changing back to my phone number and saving again. I then finally received an email to validate my phone number.
The whole process has been very frustrating and the lack of the ability to speak to someone in support or to even to get a reply to a support request is pretty poor.
I'm not at all happy with MYOB and the way they have handled the changes over the last few months. The lack of contactable support has been appalling.
I've been using MYOB for many years and up until now had always found them to be very efficient and helpful.
Hi Joli,
Thanks for the update, and I’m glad this was able to get sorted for you. MOCA, our virtual assistant, is there to help with more basic queries and self-serve options. For more in-depth issues like this one, it’s our live chat team who can step in and help further.
Wait times are a bit longer than usual at the moment because it’s a busy time of year, and our team is working hard to get through as many customers as they can. I know that doesn’t make the experience any less frustrating, and I’m sorry for the trouble you’ve had getting support. We really do appreciate your feedback, and we’ll make sure it’s passed on.
Cheers,
Princess
