Payroll - possible error with payroll category setup

Hi JuliaMary, 

Thanks for your post. If you're still having issues with this I'd recommend checking to see if your AccountRight Payroll register and Payroll activity reports match in the file for the director. 

• If it doesn't, this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

• If it does, this generally indicates that the issue is being caused by ATO reporting categories that have not been assigned correctly or by payroll categories that have exempted from PAYG Withholding in error. Follow these steps to find and fix the issues:

1. Run the Payroll Activity Detail report to narrow down which payroll categories are causing the problem.
2. Check that the correct ATO reporting category has been assigned. Change the ATO reporting category as required.
3. Check if the payroll category has been ticked exempt from PAYG in error (Payroll Categories>>open the category>>click on the Exempt button). Untick PAYG Withholding and click Ok.
4. Once you have made the necessary changes to the payroll category, send an update event to update STP dated 30/6/22 (if finalising payroll year 21/22).

Do let me know how you go. 

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