Forum Discussion

Experienced User

3 years ago

Payroll processing - not recording in electronic payments

We are trying to process a pay as per normal however everytime we go to record the transaction it does not record the electronic payment and erases any work on that particular pay run. I can see from...

Melisa_D

Former Staff

3 years ago

Hi highettyc,

Thanks for your post. If you're still experiencing this can you please retrieve the diagnostic log of the AccountRight file and attach it to this thread as a .TXT file after you've attempted to process payroll so we can take a look into this for you.