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debbieg's avatar
debbieg
Experienced Cover User
10 months ago
Solved

Payslip Rdo entitlement not showing since new payroll year?

This has only happened to a few staff. I have manually taken out their 2hrs accrual,  as when they have not worked enough hours. Is the overriding of the accrual the problem?  Has only happened since 1/7/23. Thanks

  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi debbieg, 


    Thanks for reaching out. 

     

    Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi debbieg, 


    Thanks for reaching out. 

     

    Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

    • debbieg's avatar
      debbieg
      Experienced Cover User
      10 months ago

      They have not accrued at all as are on reduced hours. So yes the reset for payroll year would explain the not showing on the payslips, as not accruing the RDO hours. Thanks so much.   

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi debbieg, 


        Thanks for your response and update. 

         

        Feel free to let us know if you require any other assistance. 

         

        Cheers, 

        Genreve