Forum Discussion

Mitch6810's avatar
Mitch6810
Experienced Cover User
3 years ago

Phase 2

Hi, i called yesterday and it was a five hour on hold session, so hoping this can be answered in here. I am trying to move to phase two. I click on start here, it takes me to link a user id, i put in...
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Mitch6810, 

 

Can you please send me a private message with the following information so I can take a look into this for you:

  • Serial number 
  • Your full name and email address 
  • Screnshot of the window the start here button takes you to 
  • Screenshot of the error 
  • Mitch6810's avatar
    Mitch6810
    Experienced Cover User
    3 years ago

    Hi Melisa,

    just confirming you received the information you requested. I still get the same error

    Michelle

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Mitch6810, 

       

      Yes I've received it and have responded. 

      • Mitch6810's avatar
        Mitch6810
        Experienced Cover User
        3 years ago

        I cant find your response.. 

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