I am following your guide to set up Pay Super.
Step one is as far as I get. What I am told will appear when I
'Go to the Payroll menu and choose Super payments.' is the attachment 'Pay Super 1'
What I see when I 'Go to the payroll menu and choose super payments' is the attachment 'Pay Super me' which is just a log of my previous payments.
Nowhere am I seeing a + Sign up to Pay Super.
Please help!
Thanks
Carolyn
Hi Carolyn,
Thanks for sending the screenshots. I get how the window you see can be confusing. If you're seeing the Super payments page with previous payments listed, it looks like Pay Super is already set up for that file, so the Sign up to Pay Super option wouldn’t show anymore.
If something still isn’t working as expected, you can reach out to our support team by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Cheers
Genreve
