Hi Seriously_Sammi,
Thanks a heap for the screenshot! You’re spot on, it’s just clashing with the old “Future Super” fund name. Easiest fix is to modified super fund name by putting in a character at the end, like “Future Super 1” or even a letter on there. Once that’s set up, jump into your payroll, update the new fund for the right employees, and have another go at your super payments. Here's a handy link that will guide you for the set up process. That usually gets things moving again!
Cheers,
Shella
Thanks. I have fixed this - however, when I changed the Super on the employee card the Super account for the payments that previously where for the closed account changed to the new one. This is great - for the future.
In the meantime, because I am not able to remove these payments from the "Create Super Payment" list there will be issues - it is dangerous to have transactions on this list that have already been paid. Especially as I cannot even distinguish these transactions by the Super Fund - just the dates. It will be an issue - please confirm that I am not able to "Paid" these transactions from a Suspense account or something of the like? or "Mark as Paid"? This is an option in Xero, and it doesn't make sense that there is no other way of moving these transactions off this list.
It WILL be an issue - as the client does the super.
Hi Seriously_Sammi,
You can give Pay Liabilities a shot to clear them out, but just a heads up, it can sometimes create more issues in your accounts, so it’s not really the fix. And also, for now, there’s no easy option to mark those old super payments as gone, they just end up staying on the list for now.
Regards,
Earl
