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AccountsE's avatar
AccountsE
Experienced Cover User
6 years ago
Solved

Reversing and reprocessing superannuation payments

Hello,

 

We had an incorrect superannuation fund payment for 4 employees returned to us by the super fund. Now I followed the steps in the 'Help' section for Reversing and reprocessing superannuation payments but got a little over confident and thought yes I've got this and during the reprocessing I selected the payments that were 'ERRORS' not the ones successfully paid as I should have done had I not got cocky. So now ALL of those super payments that were successfully paid have a nice big RED CROSS next to them - I'm kicking myself!

Is there a fix to this? 

How do I now reverse those red crosses and follow the correct process?

Please any help is appreciated...........

  • Neil_M's avatar
    Neil_M
    6 years ago

    HI AccountsE 

     

    When trying to record the transaction through the Pay Super system, up until the point where the contribution is ready to be approved, if you click the cancel button it will exit out of that window and not record a transaction.

     

    That said if you are getting a red cross beside an entry in the Pay Super window, you can hover over the cross beside the employees name or super fund to see what has failed the validation and thus causing the red cross

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  • Neil_M's avatar
    Neil_M
    Former Staff
    6 years ago

    HI AccountsE 

     

    When trying to record the transaction through the Pay Super system, up until the point where the contribution is ready to be approved, if you click the cancel button it will exit out of that window and not record a transaction.

     

    That said if you are getting a red cross beside an entry in the Pay Super window, you can hover over the cross beside the employees name or super fund to see what has failed the validation and thus causing the red cross

    • AccountsE's avatar
      AccountsE
      Experienced Cover User
      6 years ago

      Thanks for that help Neil we appreciate it, thats one problem fixed.....

       

      Can you maybe help with another Super question - We have an employee who has only just last week signed up to a super fund, they have about 10 weeks of superannuation owing. Now we have managed to show that super in their employee card so it appears on thier payslip correctly but we are now trying to find out how we apply that outstanding super amount to MYOB so it can show as a liabilty to be paid. We are having trouble locating the answer through the 'help' information.

      I hope that makes sense.

      • Neil_M's avatar
        Neil_M
        Former Staff
        6 years ago

        Hi AccountsE 

         

        When a pay including superannuation is recorded in AccountRight, the amount of the superannuation gets added to the Pay Super window, as well as impacting the liability account nominated in the superannuation category.

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