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DMartin's avatar
DMartin
Experienced Cover User
9 days ago
Solved

Single Touch Payroll reporting error

Hi I'm processing the STP in AccountRight and I'm up to the EOFY finalisation tab. I've entered in RFBA figures for relevant employees. After selecting all employees and clicking 'Finalise and notif...
  • DJ3's avatar
    DJ3
    8 days ago

    Hello Deanne

    I am having the same problem and not being able to finalise for EOFY as I had tried to do them all at once. I had to do the employees one at a time and that seemed to work but now there is one left with RFBA to enter (exemption, we are a NFP) and I keep getting that message. I have tried so many times. It is so frustrating. Logging in and out, refreshing the screen etc but nothing is working. I wish I knew what was going on. But would suggest trying one at a time and see if you have any luck with that. I hope you don't have too many employees where that will drive you nuts!

Princess_R's avatar
Princess_R
MYOB Moderator
8 days ago

Hi dmartin,

 

Hitting that error again would be a pain, especially after already trying the usual browser troubleshooting. The “Something went wrong” message can pop up for a few different reasons. It might be because you’re trying to finalise a larger group of employees at once, or it could be related to the RFBA amount entered for one or more employees. It’s worth having a quick look at the RFBA thresholds for any affected employees. You can find more info about the RFBA-related “Something went wrong” message in the FAQs here.

 

Cheers,

Princess

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