Forum Discussion

DeanneWoodman's avatar
DeanneWoodman
Contributing User
3 years ago

Super payment not received by employee's fund

Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds hav...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi DeanneWoodman  I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

     

    Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

A_M_C's avatar
A_M_C
Contributing Cover User
3 years ago

Hi Amy

 

I am wondering if your problem has been resolved with MYOB???  I am having an issue of money is not being deducted from our bank account whereas the status is saying "processing payment.  I have reversed the same payment  3 times after MYOB advised me to do so. I am going to ditch the MYOB super payment method and get some other contribution platform.  

  • H-TS's avatar
    H-TS
    Trusted User
    3 years ago

    Hi A_M_C 

    I know you weren't asking me, but I finally got mine resolved by contacting live chat. The first person was really unhelpful but the second person was able to identify which particular fund was causing the issue. I then reversed the payment, and reprocessed with all other contributions while I sorted that one out, then reprocessed with that one, once it was fixed. It seems the new super clearing solution MYOB has introduced is a lot more picky about super fund names matching EXACTLY than the old one was. 

     

    EDIT: Having said that, the original payment from 1/3 is still showing as processing payment even though I processed the reversal on 17/3. The resubmitted payments showed as completed almost immediately.

    • A_M_C's avatar
      A_M_C
      Contributing Cover User
      3 years ago

      Thanks AMC!  Good to hear the positive feedback.  You are lucky to find some competent people to solve your issue.  

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