Superannuation Reversal not process
Hi, I recorded a superannuation batch ready for payment only to realise before 'authorisation' that I had made an error in one of the employee contributions which had to be ommitted from the batc...
Forum Discussion
Hi PJC,
Thank you for your post.
Apologies for the delayed response. Reversing a Pay Super transaction is not possible if it's not yet completed and processed. This is due to the way the system handles these transactions. Please refer to this help article, Make Superannuation Payments, for further information.
So, we can assist you further, we would need to check the status of the super payments on our end. I'll be reaching out to you via our private message channel to get your account's information. Please check your Community forum inbox, and we'll continue through that channel.
Cheers,
Princess
