Superannuation
After wasting over two hours of my life on the phone to get a simple matter of getting the right permissions to pay superannuation for employees, MYOB has not been able to fix our account that we spe...
Forum Discussion
Hi OSHC,
Sorry to hear of the experience you've had trying to get assistance with phone support. If you'd like to submit a formal complaint, you can do so via our Feedback & Complaints channel on our Contact Us page.
If your superannuation issue is still unresolved, could you please provide the details of your query here as I'd be more than happy to assist you with this.
Hi Sam,
Yes it is still unresolved. The problem is simple. I have been setup as the administrator, yet the program says that I do not have the required permission to process the superannuation payment. I just need full functionailty to do the job.
Reasons given are that the prrevious busniess manager needs to provide the permission.
This was already given, but we logged in as her and it still did not work.
They wanted to investigate it and call me back after 15 mins. No call back received after 45 mins.
I wanted a case number so I could call back as I expected no one would call me. THey refused to provide case number.
I require this to be resolved this morning and a call back to advise it is fixed.
I am looking at alternative solutions this afternoon if this cannot be resolved today.
Thanks
Hi OSHC,
Thanks for letting me know, more than happy to assist you with this.
Could you please send me a private message with the following details:
- Serial number
- Business file name
- Your name + email
