Forum Discussion

Jessica_Bishop's avatar
Jessica_Bishop
Contributing User
4 months ago

Unable to open Employee Card

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file...
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Jessica_Bishop,

     

    Running into the "Something went wrong" error can definitely disrupt your workflow, but no worries! I've already fixed your company file, so you should be able to open your employee card file now. If you hit any more snags, just let us know.

     

    Cheers,

    Princess

LeanneW1's avatar
LeanneW1
2 months ago

I'm unable to update a current employees card (just to change some address details etc) and I get the same error message.  Is this likely to be a similar thing?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi LeanneW1,

     

    The error is likely caused by the same issue. I ran the same fixes on your file as the others, so it should remove the error message now. If you encounter the same issue again, you can create a support ticket from the MyAccount window or reach out to the live chat team through MOCA.

     

    Feel free to post again if you need any other help.

     

    Thanks,
    Genreve

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